Tag Archives: Managing Conflict

“Apologizing First” Works For Confronting Defensive Family Members As Well As Business Associates

“I use this because I find it very hard to say what I need to say when I know someone is wrong.”   G. subscribed to my minicourse, Integrity: Use It Or Lose It (www.TheIntegrityCourse.com); the beginning of this conversation … Continue reading

Posted in Anger, Conflict, Difficult Communication, Emotional Intelligence, Managing Conflict, Telling the Truth | Tagged , , , , , | Leave a comment

Difficult Decisions: When Should You Give Up?

These three executive women all found themselves in situations they considered untenable. In order to decide what to do they each had to examine their most significant priorities.  Yvonne, an executive, felt paralyzed by her boss' new rules that required … Continue reading

Posted in Business Communication, Coaching, Conflict, Difficult Communication, Emotional Intelligence, Integrity, Making Decisions, Managing Conflict, Telling the Truth | Tagged , , , , , , , , , | Leave a comment

Defensive Behavior? A Surprising Solution

  "My boss is cracking the whip, and when I try to comment on it, he jumps down my throat – he won't talk about it." Have you ever had someone defend himself (or herself) by attacking you when you … Continue reading

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Hate Confrontation? Seven Steps To De-escalate A Tricky Situation — With A Customer, A Colleague Or Even Your Boss

You may hate confrontation. Someone raising his or her voice may make you want to run and hide. And it certainly seems safer to freeze into nothing and wait till the situation burns itself out. But sometimes that's just not … Continue reading

Posted in Anger, Business Communication, Coaching, Conflict, Difficult Communication, Emotional Intelligence, Managing Conflict, Managing Fear, Self-Management | Tagged , , , , , , , | Leave a comment

Report on Confrontation Report Title

 On July 7 I posted a question on LinkedIn. Several of the people who responded asked to be updated about what happened next. First let me be clear that I didn't know exactly what I was doing. I had just … Continue reading

Posted in Business Communication, Coaching, Conflict, Difficult Communication, Emotional Intelligence, Integrity, Managing Conflict, Managing Fear, Self-Management, Telling the Truth | Tagged , , , , , , , , | Leave a comment