Tag Archives: Coaching

Defensive Behavior? A Surprising Solution

Posted on October 28, 2009 by Laurie Weiss

  "My boss is cracking the whip, and when I try to comment on it, he jumps down my throat – he won't talk about it." Have you ever had someone defend himself (or herself) by attacking you when you … Continue reading →

Posted in Business Communication, Coaching, Conflict, Difficult Communication, Emotional Intelligence, Managing Conflict, Telling the Truth | Tagged , , , , , , | Leave a comment

Hate Confrontation? Seven Steps To De-escalate A Tricky Situation — With A Customer, A Colleague Or Even Your Boss

Posted on September 5, 2009 by Laurie Weiss

You may hate confrontation. Someone raising his or her voice may make you want to run and hide. And it certainly seems safer to freeze into nothing and wait till the situation burns itself out. But sometimes that's just not … Continue reading →

Posted in Anger, Business Communication, Coaching, Conflict, Difficult Communication, Emotional Intelligence, Managing Conflict, Managing Fear, Self-Management | Tagged , , , , , , , | 8 Comments

Report on Confrontation Report Title

Posted on July 20, 2009 by Laurie Weiss

 On July 7 I posted a question on LinkedIn. Several of the people who responded asked to be updated about what happened next. First let me be clear that I didn't know exactly what I was doing. I had just … Continue reading →

Posted in Business Communication, Coaching, Conflict, Difficult Communication, Emotional Intelligence, Integrity, Managing Conflict, Managing Fear, Self-Management, Telling the Truth | Tagged , , , , , , , , | Leave a comment

After The Honeymoon Phase

Posted on July 6, 2009 by Laurie Weiss

Expect to become disenchanted with any new situation and new associates. Most of us start new working relationships by showing only our best side. Sooner or later, we expose the negative side, too. No new experience stays as bright and … Continue reading →

Posted in Business Communication, Coaching, Difficult Communication, Emotional Intelligence, Managing Conflict, Self-Management, Telling the Truth | Tagged , , , , , , | Comments Off

Learn From Experience

Posted on June 29, 2009 by Laurie Weiss

Learn from your experience. Notice what works, and what usually receives a negative reaction from your co-worker(s).  Do what works and stop doing what does not work. If doing what you do with others gets you what you want, that’s … Continue reading →

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