Category Archives: Self-Management

Gifts For You – No Strings! (Expires February 5)

It’s a one-of-a-kind event — yet couldn’t be more timely!   Short version:   Here are some absolutely no-strings-attached gifts available for a very limited time! One of them is my ebook, “I Don’t Need Therapy, but Where Do I … Continue reading

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Are You A Lot Like Me?

Are you a lot like me? I was raised with a very strong moral compass. I remember always trying very hard to do the best I could, and to please my parents, my teachers and everyone else in authority. I … Continue reading

Posted in Business Communication, Conflict, Difficult Communication, Integrity, Managing Conflict, Self-Management, Telling the Truth | Tagged , , , , , , | Leave a comment

Hate Confrontation? Seven Steps To De-escalate A Tricky Situation — With A Customer, A Colleague Or Even Your Boss

You may hate confrontation. Someone raising his or her voice may make you want to run and hide. And it certainly seems safer to freeze into nothing and wait till the situation burns itself out. But sometimes that's just not … Continue reading

Posted in Anger, Business Communication, Coaching, Conflict, Difficult Communication, Emotional Intelligence, Managing Conflict, Managing Fear, Self-Management | Tagged , , , , , , , | 8 Comments

Report on Confrontation Report Title

 On July 7 I posted a question on LinkedIn. Several of the people who responded asked to be updated about what happened next. First let me be clear that I didn't know exactly what I was doing. I had just … Continue reading

Posted in Business Communication, Coaching, Conflict, Difficult Communication, Emotional Intelligence, Integrity, Managing Conflict, Managing Fear, Self-Management, Telling the Truth | Tagged , , , , , , , , | Leave a comment

After The Honeymoon Phase

Expect to become disenchanted with any new situation and new associates. Most of us start new working relationships by showing only our best side. Sooner or later, we expose the negative side, too. No new experience stays as bright and … Continue reading

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