Category Archives: Management

Creative Cloning

Posted on February 6, 2007 by Laurie Weiss

Like many executives, Becky Zimmermann, a partner in Design Workshop*, thought that coaching might help her to clone herself. Among her other important responsibilities, she considered it her job to enhance morale in the intense, dedicated, culture in her office. … Continue reading →

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Communicating Emotionally Difficult Information (Part 2)

Posted on January 28, 2007 by Laurie Weiss

Here are the last five of nine steps you can use to help you communicate important information without losing friends and without getting fired.

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Feedback for Effectiveness

Posted on January 16, 2007 by Laurie Weiss

A manager who coaches others needs to provide feedback that keeps them focused and on track. Feedback is also a critical element for working out relationships with coworkers, friends and family members. Unfortunately, ‘feedback‘ can become a euphemism for not … Continue reading →

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Conflict: Hazards of Helping (Part 4 of 4)

Posted on January 9, 2007 by Laurie Weiss

If you are going to help people resolve conflict, you should be aware of potential pitfalls that can undermine the entire process. The most dangerous pitfall is that your clients may expect you to single-handedly design and implement a solution … Continue reading →

Posted in Business Communication, Coaching, Conflict, Difficult Communication, Emotional Intelligence, Human Resources, Management, Management Development, Managing Change, Managing Conflict | Leave a comment

Conflict: The Critical Questions (Part 3 of 4)

Posted on January 5, 2007 by Laurie Weiss

When you’ve taken on the task of helping others resolve conflict, your most important job is to know what questions must be answered to help clarify the situation. The more of these questions you can answer,

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