Category Archives: Emotional Intelligence

Difficult Decisions: When Should You Give Up?

These three executive women all found themselves in situations they considered untenable. In order to decide what to do they each had to examine their most significant priorities.  Yvonne, an executive, felt paralyzed by her boss' new rules that required … Continue reading

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What Is Integrity, Anyway?

Integrity is about wholeness.   Integrity is about values — it is about thoughtfully choosing your values and holding on to them despite the pressure you feel to compromise them.   Integrity is about using your values to guide your … Continue reading

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Decade Of Integrity

Let’s make the second decade of the 21st century the decade of communicating with integrity.  The first decade of the century saw far too little integrity in communication. Many people have described the problem in many ways but I believe … Continue reading

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Defensive Behavior? A Surprising Solution

  "My boss is cracking the whip, and when I try to comment on it, he jumps down my throat – he won't talk about it." Have you ever had someone defend himself (or herself) by attacking you when you … Continue reading

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Hate Confrontation? Seven Steps To De-escalate A Tricky Situation — With A Customer, A Colleague Or Even Your Boss

You may hate confrontation. Someone raising his or her voice may make you want to run and hide. And it certainly seems safer to freeze into nothing and wait till the situation burns itself out. But sometimes that's just not … Continue reading

Posted in Anger, Business Communication, Coaching, Conflict, Difficult Communication, Emotional Intelligence, Managing Conflict, Managing Fear, Self-Management | Tagged , , , , , , , | 8 Comments