Category Archives: Difficult Communication

I Dropped The Ball On This One (Important)

You don't need to know the confusion in getting this to you. You should have had it several days ago. Finally all the information is available! What you do need to know is below. My friend Suzanna wrote that part, … Continue reading

Posted in Business Communication, Coaching, Difficult Communication, Emotional Intelligence, Making Decisions, Managing Change, Managing Fear, Self-Management | Tagged , , , , , , | Leave a comment

Embrace Confusion

I found this interesting article today: We as rational, logical adults tend to avoid confusion. It seem like the right thing to do. But if your objective is to gain clarity, resolve a conflict, come up with an innovative solution … Continue reading

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“Apologizing First” Works For Confronting Defensive Family Members As Well As Business Associates

“I use this because I find it very hard to say what I need to say when I know someone is wrong.”   G. subscribed to my minicourse, Integrity: Use It Or Lose It (www.TheIntegrityCourse.com); the beginning of this conversation … Continue reading

Posted in Anger, Conflict, Difficult Communication, Emotional Intelligence, Managing Conflict, Telling the Truth | Tagged , , , , , | Leave a comment

Get the Answers You Need in Confusing Situations

When you take risks and operate with integrity; when you consider other people's needs as well as your own; when you think about long term situations instead of short-term gains; and when you really tell the truth; you can achieve … Continue reading

Posted in Business Communication, Coaching, Difficult Communication, Emotional Intelligence, Self-Management, Telling the Truth | Tagged , , , , , | Leave a comment

Complete Integrity?

Phil sent this question about The Integrity Course and gave me permission to share it with you.   I don't know if I can handle complete integrity.  I get an offer that includes something questionable, and I bend the rules … Continue reading

Posted in Business Communication, Coaching, Difficult Communication, Integrity, Self-Management, Telling the Truth | Tagged , , , | Leave a comment