Category Archives: Anger

“Apologizing First” Works For Confronting Defensive Family Members As Well As Business Associates

Posted on March 21, 2010 by Laurie Weiss

“I use this because I find it very hard to say what I need to say when I know someone is wrong.”   G. subscribed to my minicourse, Integrity: Use It Or Lose It (www.TheIntegrityCourse.com); the beginning of this conversation … Continue reading →

Posted in Anger, Conflict, Difficult Communication, Emotional Intelligence, Managing Conflict, Telling the Truth | Tagged , , , , , | Leave a comment

Hate Confrontation? Seven Steps To De-escalate A Tricky Situation — With A Customer, A Colleague Or Even Your Boss

Posted on September 5, 2009 by Laurie Weiss

You may hate confrontation. Someone raising his or her voice may make you want to run and hide. And it certainly seems safer to freeze into nothing and wait till the situation burns itself out. But sometimes that's just not … Continue reading →

Posted in Anger, Business Communication, Coaching, Conflict, Difficult Communication, Emotional Intelligence, Managing Conflict, Managing Fear, Self-Management | Tagged , , , , , , , | 8 Comments

Coaching: Emotional Intelligence and Brain Hijacking

Posted on October 4, 2006 by Laurie Weiss

Brain-hijacking almost cost Evelyn her job. After several employees resigned because of her behavior, Evelyn’s manager had insisted

Posted in Anger, Business Communication, Coaching, Difficult Communication, Emotional Intelligence, Managing Fear, Self-Management | Leave a comment