Vary your responses to workplace disagreements. Dont expect to always give in to an associate or to always have it your own way. Getting stuck in any position drains the energy from a working relationship.
If you received a report card, would it say you work and play well with others? Or would it say that you are accommodating? Or a bully? You dont actually get that kind of a report card it the workplace, but if you want great working relationships you do need to pay attention to it.
The best response to a disagreement is usually to take the time to understand each others positions.
- Ask questions to clarify exactly what you disagree about.
- Restate your coworkers position in your own words. This will help you be sure you have really understood his or her position.
- Ask your coworker to restate your position.
- Listen for the reasons your coworker has taken this position.
- State your own reasons for your position.
- Clarify as much as necessary to be sure you understand each other.
Once you have completed these steps, the resolution may be obvious. Many disagreements happen because people are more interested in being right or looking good than solving problems.
These steps take the pressure off the situation and allow you to take your respective egos out of the picture. If you have not reached an agreement try brainstorming possible solutions that address as many of both your important points as possible.
Keep listening and clarifying until your solution emerges.
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[tags]Managing Conflict, Conflict, Difficult Communication, Business Communication[/tags]
